Challenge
The platform architecture is recommended for the field of electronic storage digitization, while foreign solutions with standard platform architecture such as IBM Filnet, ECM OpenText, Documentum… It has high costs and is difficult to adjust to suit the professional requirements of Vietnamese units.
Administrative procedures in Vietnam today are still complicated and lack openness and transparency. There are many reasons for that, but mainly due to:
- The profile has many types of documents (sometimes not really necessary).
- To have a document in the file, people (organizations, citizens) often have to contact one or more state administrative agencies to apply.
- The time from application to receipt of documents is unknown
- Organizations and citizens do not know the amounts they must pay according to state regulations when carrying out administrative procedures.
Solution
SAVIS eGate 3.0 was born with the goal of helping people and businesses handle administrative procedures quickly and easily look up work progress via the internet, e-mail or phone. This is also a solution to help ward leaders monitor and grasp the work progress of officials and civil servants, ensuring openness and transparency.
The electronic one-stop system forms electronic citizens and electronic records of citizens. The system provides complete public services at levels 3 and 4, integrating many outstanding features and accompanying services. Therefore, this promises to be an indispensable software solution for public administrative units in supporting administrative reform according to Resolution No. 36a/NQ-CP of the Government on e-Government issued in 2015.
Salient features
Management system
Establish a comprehensive and transparent public administrative procedure management system from reception to result return and storage, providing administrative units with a large archive and smart electronic records.
Open integration platform
Built on an integrated and open platform, easy to deploy on the cloud computing platform
Safety - Security
Safe and secure with OTP one-time password authentication and digital signature function
Look up results
Look up application processing results via touch screen and barcode scanner
Statistics of results
Statistics on document handling results
Smart notifications
Notification of document lookup and document processing results via SMS and email
Benefit
Process reduction
Shorten the workflow by up to 80%, from 48 hours to 3 minutes.
Save
Save time and operating costs up to 90%, freeing up organizational human resources
Safety - Security
Ensuring safety, security and data integrity according to European and world standards
Process reduction
Build a full digitalization process for businesses on a single software, reducing the burden of coordination – transfer – consultation of warehouse documents
Remote digital signing
Supports remote digital signing and digital signing on mobile devices quickly and conveniently
Real-time management
Track, report, and manage document status in real time
Smart filter
Store and retrieve documents quickly with smart search and filtering tools
SAVIS BPM Paperless
Efficiently manage workflows thanks to SAVIS BPM Paperless automated process integration